Data and AI Practice - Community & Engagement Lead

About the role

Westpac is looking for a Community & Engagement Lead to build the identity, connection and engagement of the Data & AI profession. You will create a connected practitioner community across Data, Analytics, AI and Data Delivery disciplines, strengthening collaboration, capability growth, knowledge sharing and professional identity. Success is measured by the strength of the practitioner community, workforce engagement, participation, collaboration and capability outcomes, not by the number of communications or events.

Key responsibilities

• Design and deliver the Data & AI community and engagement strategy.
• Build and strengthen a connected practitioner community across the disciplines.
• Develop the community operating model, including communities of practice, town halls, showcases, forums and knowledge-sharing initiatives.
• Create communications that engage practitioners, promote learning and showcase the impact of Data & AI across Westpac.
• Establish practitioner engagement programs, recognition initiatives and community activities.
• Design surveys and feedback mechanisms to understand practitioner needs and improve the practitioner experience.
• Measure community health, participation and engagement, and use insights to shape future initiatives.
• Partner with capability, adoption, workforce and leadership stakeholders to support practitioner growth.
• Foster an inclusive, collaborative community culture and build relationships across Delivery Units.

Required profile

• Experience building and leading professional communities, practitioner networks, capability programs or engagement initiatives in Data, Analytics and/or AI environments.
• Experience creating engagement strategies, communications and community programs at enterprise scale.
• Experience planning and delivering internal practitioner events, showcases, forums, learning programs or community activities is highly desirable.
• Experience with communities of practice, professional guilds or practitioner-led networks is highly regarded.
• Experience in large, complex and federated organisations.

Required skills

• Enterprise-wide engagement strategy design and delivery.
• Internal communications and storytelling, translating complex concepts into accessible content.
• Survey design, feedback loops and engagement mechanisms, using insights to improve outcomes.
• Stakeholder management and influencing.
• Program management and coordination of multiple initiatives and channels.

What we offer

• Special offers on banking products and discounts from top brands, including employee-only mortgage rates.
• Flexible work arrangements and leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities.
• Volunteering opportunities with the community.