Cyber Security Analyst – Detection & Response

About the role

The Department of Customer Service is seeking a Cyber Security Analyst to join its Detection & Response team. You will protect critical government systems and data by monitoring, investigating, and responding to security incidents across a range of platforms.

Key responsibilities

• Proactively monitor alerts from security platforms and handle incidents according to established procedures.
• Investigate and resolve assigned incidents within agreed service levels.
• Collaborate with internal and external stakeholders to detect, respond to, and remediate cyber threats.
• Document incident details, communicate outcomes, and close resolved cases.
• Provide advice on emerging threats and security technologies to support decision‑making.
• Identify improvements to enhance the effectiveness and coverage of security tools.
• Work with cross‑functional teams to embed security best practices.

Required profile

• Technically minded with the ability to solve complex problems in a fast‑paced environment.
• Experience in cyber security, technology, or incident response.
• Collaborative team player able to work with both technical and non‑technical colleagues.
• Motivated to improve processes and deliver effective security capabilities.

Required skills

• Web Application Firewall (WAF) monitoring
• Proxy monitoring
• Cloud Security Posture Management tools
• Data Loss Prevention (DLP) solutions
• Endpoint Protection platforms

What we offer

• Grade 7/8 permanent position with a salary range of $113,574 – $125,720 plus super.
• 20 days annual leave plus up to 24 days flexible leave.
• Hybrid working options with remote flexibility across NSW.
• Opportunity to work on critical government cyber security initiatives.