Customer Support Officer

About the role

Join Compass Education’s Contact Centre to help schools maximise the value of the Compass platform. You will support schools across multiple jurisdictions via phone, live chat and email, delivering fast, friendly assistance.

Key responsibilities

• Respond to enquiries through phone, email and live chat, providing clear solutions and guidance.
• Resolve issues on the first contact where possible and follow up on investigations when needed.
• Collaborate with team members and other departments to achieve the best outcomes for customers.
• Capture and share customer feedback to improve products, services and support processes.
• Maintain accurate records of interactions and escalations in internal systems.

Required profile

• 2+ years of experience in customer or member service, preferably in a contact‑centre environment.
• Strong communication skills and ability to build positive relationships with customers.
• Calm under pressure, able to manage multiple enquiries and prioritise workload.
• Proactive learner with a genuine commitment to great customer outcomes.

What we offer

• Learning and development opportunities, including a dedicated professional development budget.
• 24/7 Employee Assistance Program access.
• Parental leave program for primary and secondary carers.
• Supportive, inclusive culture where your voice is valued.
• Hybrid working after an initial 4–5 week trainer‑led onboarding period.