Customer Success Specialist - DaaS

About the role

Data#3, an ASX200-listed IT services provider headquartered in Brisbane, is hiring a Customer Success Specialist for its Infrastructure Solutions practice, which partners with Tier-1 global technology vendors and enterprise organisations. The role sits in the growing Device as a Service (DaaS) domain and is based in Sydney or Brisbane with hybrid working.

Key responsibilities

• Champion customer adoption, value realisation and lifecycle success across DaaS and end-user devices.
• Partner with Customer Success Managers on onboarding, adoption roadmaps and health reviews.
• Deliver specialist customer workshops, maturity assessments and technical lifecycle engagements.
• Develop domain-specific success plays, adoption frameworks and enablement resources.
• Identify expansion opportunities, mitigate churn risks and drive long-term retention.
• Foster strong collaborative relationships with key hardware and software vendor teams.

Required profile

• Established background in the IT industry with solid knowledge of the end-user compute landscape.
• Proven customer-facing track record in Customer Success, Account Management or commercial IT sales.
• Strategic, creative thinker who adapts well in a fast-paced environment.
• Customer-centric, able to turn technical capabilities into business value.
• Skilled at stakeholder management and communicating with people at all organisational levels.