Customer Success Engineer - Sydney

About the role

Neara uses machine learning to build physics-enabled digital twins of electricity grids across four continents, helping utilities and infrastructure owners understand risks and optimise investments. As a Customer Success Engineer in Sydney, you will own the outcomes customers get from the platform, working across a portfolio of enterprise accounts on different continents. The role is Sydney-based and involves real time on-site with the people using Neara every day.

Key responsibilities

• Become a Neara expert: get deeply proficient in the platform and the models behind it.
• Help stand up and refine network models and solutions such as vegetation management, working closely with Deployment.
• Enable customer teams to use Neara through hands-on support, training and workshops tailored to their workflows.
• Track delivery against scope and business outcomes, and support the workflow and change management work outside the core platform.
• Act as the go-to technical contact for engineers and teams, giving clear guidance on getting more from the platform.
• Identify new pain points and business drivers and bring them to Sales and Deployment to shape account strategy.
• Share learnings and patterns across accounts with Sales, Deployment and Product.

Required profile

• Experience working with enterprise customers and stakeholders, from consulting, customer success, solutions or technical roles.
• Comfort with enterprise software platforms and deployments, and a willingness to learn the engineering behind them.
• Understanding of how technology creates business value, and experience helping customers measure it.
• Clear communication, explaining complex technical topics simply to engineers and executives.
• Outcome-first thinking, relationship building and a proactive approach to solving customer problems.
• Bonus points for experience in infrastructure or the energy sector, or an engineering degree; neither is essential.

What we offer

• Competitive salary plus ESOP.
• Significant career development and growth opportunities.
• Fully flexible working arrangements with a well-stocked office in Redfern.
• A meritocratic, non-bureaucratic work culture and regular company events.