Customer Success Coordinator

About the role

Join Xplor Technologies' Childcare & Education vertical as a Customer Success Coordinator in Melbourne. You will help customers achieve success with our platform, ensuring retention and satisfaction while acting as a key liaison between clients and internal teams.

Key responsibilities

• Advocate for customer needs internally, own challenges and work on preventive solutions.
• Support customers across the Office platform, providing initial ticket responses and routing tickets based on complexity.
• Respond to enquiries via phone, chat and email, meeting SLA commitments.
• Handle dissatisfied customers with professionalism and empathy.
• Maintain up‑to‑date knowledge of all products, services and promotions.
• Assist with system improvement initiatives and rollout of new technologies.
• Monitor system performance and help identify potential issues.

Required profile

• Curious, empathetic and motivated by meaningful work.
• Comfortable with ambiguity and thriving in a fast‑paced, evolving environment.
• 1‑2 years of experience in a customer‑facing role.
• Excellent written and verbal English, confident phone manner and active listening.
• Strong customer service skills with the ability to resolve queries quickly and accurately.
• Effective multitasking, prioritisation and time‑management abilities.

Required skills

What we offer

• Hybrid and flexible working model – 2‑3 days in the office, the rest remote.