Customer Solutions Manager - ANZ Medical Devices

About the role

A global medical technology company, active in surgical technology, endoscopy and advanced medical equipment, is recruiting a Customer Solutions Manager for Australia and New Zealand. The role takes ownership of after-sales service contract growth and commercial performance, working with national sales teams and Customer Solutions Leads to shape the commercial direction of the after-sales business.

Key responsibilities

• Drive growth across the ANZ service contract portfolio, identify new opportunities and maximise existing customer relationships
• Manage service contract renewals, pricing strategies, commercial agreements and profitability
• Analyse contract performance, margins and market trends to find improvement opportunities
• Partner with Customer Solutions Leads to monitor field service performance, KPIs and contractual service delivery
• Build relationships with hospital customers, procurement teams and key decision-makers
• Support bids, tenders and proposals, and work with the sales team to promote ongoing servicing, preventative maintenance and equipment lifecycle support
• Ensure service contracts comply with regulatory, legal and company requirements

Required profile

• Proven experience in after-sales, field service, service operations or commercial service leadership within medical devices
• Experience growing service contract revenue, managing renewals and negotiating commercial agreements
• At least five years leading large field-based service teams
• Tertiary qualification in Business, Health Studies or a related discipline
• Experience selling to multiple stakeholders across the healthcare sector

Required skills

• Hands-on experience with SAP and Salesforce (both essential)
• Strong understanding of service contracts, pricing, profitability and operational performance
• Leadership, communication and stakeholder management skills

What we offer

• Senior role with responsibility across Australia and New Zealand
• Flexible working arrangements and employee wellness initiatives
• Ongoing professional development and opportunities for global exposure