Customer Services Officer - Pool

About the role

The Department for Environment and Water is recruiting a Customer Services Officer for its pool of positions in Belair. The officer delivers quality visitor experiences at key sites through visitor information, site interpretation and management of park bookings and products, and also maintains and makes minor repairs to visitor facilities in the park's recreational areas. The role is casual and open to everyone.

Key responsibilities

• Provide visitor information and interpret sites for visitors of National Parks
• Manage park bookings and products
• Maintain and make minor repairs to visitor facilities in the park's recreational areas
• Convey the services and purpose of the work area clearly and respectfully to internal and external customers
• Work in a team, often unsupervised, following procedures
• May be required to take part in emergency preparedness, response and recovery activities

Required profile

• Australian citizenship, permanent residency or a valid unrestricted working visa
• Valid Working with Children Check (renewable every five years, cost covered by the department)
• Nationally Coordinated Criminal History Check (renewable every three years, cost covered by the department); applicants shortlisted for interview must supply an original photo ID and a check issued within the last 12 months
• Current class C driver's licence and willingness and ability to safely operate a 4WD
• Experience in customer service, particularly providing information, and in administration including Microsoft Office, point of sale systems and web-based applications
• Experience completing accurate accounting of cash and other revenue
• Ability to resolve conflicts and work with minimal supervision

What we offer

• Pay of $41.31 to $41.73 per hour, inclusive of 25% casual loading in lieu of annual leave and sick leave
• Free entry to DEW-managed parks in South Australia
• Salary sacrifice benefits, Employee Assistance Program and Fitness Passport Program
• Flexible working arrangements, including part-time options

Applications close on 10 January 2027 and are made online through the state government portal, with a pre-employment declaration, CV and a letter of application.