Customer Service Team Leader

About the role

Greenspan is seeking a motivated Customer Service Team Leader to help transform the lives of Australian families through its PreCrafted building solutions. You will lead a team of customer service agents, resolve complex client issues, and ensure a smooth journey for our customers.

Key responsibilities

• Lead, mentor and develop a team of customer service representatives.
• Resolve escalated and complex client inquiries and complaints.
• Identify and implement process improvements to enhance service efficiency.
• Contribute to strategic goals by providing insights from frontline interactions.
• Ensure the client journey aligns with Greenspan’s standards of quality and timeliness.

Required profile

• Proven experience in leading customer service or call‑centre teams.
• Strong problem‑solving mindset and ability to handle complex issues.
• Excellent communication and interpersonal skills.
• Commitment to delivering high‑quality service and continuous improvement.

Required skills

What we offer

• A collaborative, supportive culture with a family‑business atmosphere.
• Opportunities for professional growth and mentorship.
• Full product and customer service training to master the role.
• Creative freedom to innovate and improve processes.