Customer Service Specialist – Call Centre

About the role

As a Customer Service Specialist at MyIntegra, you will be the front‑line of our customer experience, handling enquiries via phone, email, live chat and SMS. You will guide customers through the NDIS, clearly explaining Plan Management benefits and ensuring every interaction feels professional, friendly and timely.

Key responsibilities

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
• Communicate NDIS requirements and Plan Management benefits clearly and supportively.
• Build trust and rapport through compassionate communication.
• Investigate and resolve issues by identifying root causes, offering solutions and following up for satisfaction.
• Maintain accurate records of all interactions for audit and compliance.
• Learn and apply NDIS Program Rules and internal procedures.
• Use MyIntegra’s systems, including Salesforce/CRM, to manage enquiries and complete administrative tasks.

Required profile

• Experience as a call‑centre customer service agent with strong active‑listening and call‑flow control.
• Excellent verbal and written communication skills.
• High attention to detail and quality documentation.
• Effective time‑management in a fast‑paced environment.
• Ability to work independently and collaboratively.
• Adaptability, initiative and willingness to seek guidance.
• Familiarity with CRM systems such as Salesforce.
• Understanding of NDIS and Code of Conduct (desirable).

Required skills

• Salesforce (CRM)

What we offer

• Flexible hybrid work model (home and office).
• Supportive, inclusive and friendly team culture.
• Opportunity to make a meaningful impact for people with disability.
• Ongoing training, career development and progression pathways.
• Comprehensive Employee Assistance Program.
• Discounts with major retailers and corporate health insurance rates.