This job is no longer available
This job expired on 05/09/2026. It no longer accepts applications.
Customer Service Representative – Tier 1 Digital Support
TSA Group - Australia · Perth
Job description
About the role
Join Services Australia’s Tier 1 Digital Support team as a Customer Service Representative. You will be the first point of contact for everyday Australians, helping them navigate self‑service portals and resolve enquiries through phone support.
Key responsibilities
- Handle a mix of inbound and outbound calls, assisting customers with their enquiries.
- Use self‑service portals to guide customers to the information they need.
- Maintain flexible working hours to ensure coverage between 7 am‑7 pm, Monday‑Friday.
Required profile
- Australian citizen based in Perth, able to work full‑time onsite.
- Excellent communication skills with the ability to listen, empathise and build rapport.
- Strong computer literacy, multitasking ability and self‑motivation.
- Resilient, solution‑oriented and eager to learn new skills.
Required skills
What we offer
- Full training and ongoing professional development.
- Yearly retention bonuses, awards and health‑insurance discounts.
- Career progression opportunities within Services Australia.
- Supportive team environment with regular social gatherings.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Australia.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
TSA Group - Australia
Perth
Related job offers
-
Customer Service Team Leader
Fleetcare Perth -
Remote Telesales Representative – High‑Ticket B2B Calls
Quantum Contract Solutions Perth -
Customer Service Agent
Hymix Australia Southport -
Customer Service Assistant – Brisbane CBD (Hybrid)
Allianz Partners Ville de Brisbane -
Customer Service Representative – Hybrid Full‑Time Role
The NRMA Sydney