Customer Service Representative – Medical Distribution

About the role

A distributor of medical and healthcare products in Australasia is looking for a Customer Service Representative for a new position in its Western Suburbs office. The role is full time, Monday to Friday, and starts on a temporary basis with strong potential for a permanent position. It covers end-to-end B2B customer service, including phone inquiries and order processing.

Key responsibilities

• Manage and process inbound customer contacts about order inquiries, order placement, product, supply, pricing and delivery by phone and email
• Write accurate and prompt replies to all customer correspondence
• Review and enter customer orders
• Maintain and update the database
• Process credits and returns, open new customer accounts and prepare quotes

Required profile

• Previous experience in a product-based, high-volume inbound customer service role including order processing
• Exposure to the medical, healthcare or FMCG industries is an advantage

Required skills

• Accurate keyboard skills and computer literacy
• Experience using SAP (or similar) preferred

What we offer

• Salary of $65K plus superannuation, or up to $36.81 per hour
• New offices at Wetherill Park with free on-site parking
• Team environment, Monday to Friday

To apply, send your resume by email to the recruiter named in the advert.