Customer Service Representative

About the role

BlueScope’s Lysaght business is seeking a Customer Service Representative to join its Toowoomba team. You will be the first point of contact for homeowners and professional builders, handling enquiries via phone, email and face‑to‑face in our retail space.

Key responsibilities

• Respond to customer enquiries through phone, email and in‑person visits.
• Follow up on quotations and convert enquiries into sales opportunities.
• Collaborate with marketing, warehouse and sales teams to meet product specifications, packaging, and delivery requirements.
• Build and nurture relationships to uncover new business opportunities.
• Identify and implement improvements to the customer experience.

Required profile

• Experience in a customer service environment.
• High attention to detail and ability to multitask.
• Strong customer focus with effective problem‑resolution skills.
• Willingness to learn and develop within the role.

Required skills

• Proficiency with MS Office.

What we offer

• Ongoing professional development and training.
• Competitive package including 14% superannuation.
• Quarterly performance incentive program.