Customer Service Representative (Casual) - Car Rental

About the role

Avis Budget Group is hiring a casual Customer Service Representative for its Mackay Airport location. You will be the face of the brand, interacting with customers at the rental counter, completing rental bookings and answering general customer inquiries. This is an entry-level opportunity with full training provided, working about 3-4 days per week.

Key responsibilities

• Establish customer car rental needs by actively listening
• Explain the various add-ons and services so they can choose what suits them best
• Communicate rental procedures and guidelines clearly
• Complete rental bookings in a timely, efficient and accurate way
• Answer customer questions and inquiries

Required profile

• A full and valid Australian driver's licence
• Availability to work a rotating roster, including weekends, evenings and public holidays
• Experience in customer service, retail, hospitality or sales is a plus
• Ability to work in a fast-paced environment while delivering good service
• Strong attention to detail and ability to follow procedures

Required skills

• Comfortable using computer systems to manage bookings and rental information
• Full and valid Australian driver's licence

What we offer

• Hourly rate of $41.96 plus loadings and performance bonuses
• Wellbeing program including life insurance, discounted health cover and superannuation options
• Discounts on retail, fitness, cinema and more, plus employee discounts on car rentals
• 24/7 mental health support via an Employee Assistance Program
• Comprehensive training to help you succeed and grow