Customer Service & Operations Manager

About the role

Casa Blanco is seeking a Customer Service & Operations Manager to own the client experience from initial enquiry through post‑sale support. This role blends high‑touch customer service with operational coordination in a luxury interiors environment.

Key responsibilities

• Deliver exceptional service across phone, email, live chat and showroom interactions.
• Manage customer orders from purchase to delivery, providing proactive updates on lead times and scheduling.
• Resolve client concerns efficiently while maintaining the brand’s luxury standard.
• Build and nurture relationships with residential, trade and commercial clients.
• Coordinate daily order processing, ensuring accuracy and timely fulfillment.
• Liaise with suppliers, freight providers and internal teams to guarantee smooth order delivery.
• Support operational improvements that enhance the customer journey and internal efficiency.
• Maintain accurate records in CRM and order‑management systems.
• Assist in developing and refining customer service procedures and standards.

Required profile

• Minimum 3 years experience in customer service, client relations or operations coordination.
• Excellent written and verbal communication skills with a polished, professional demeanor.
• Strong problem‑solving ability and calm approach to handling escalations.
• Highly organized with meticulous attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Experience with CRM systems.
• Familiarity with order management systems.

What we offer

• Opportunity to work within a growing luxury interiors brand.
• Creative and collaborative work environment.
• Career growth opportunities as the business expands.
• Exposure to premium residential and commercial projects.