Customer Service Officer - Library (St Kilda)

About the role

Randstad is recruiting Customer Service Officers for a library near St Kilda, Victoria. This is a part-time, 100% on-site position of 21 hours per week, paid $48.85 to $52.18 per hour plus superannuation. The tenure runs from ASAP start until January 2027, with potential for two roles to transition into a permanent ongoing position. Three roster options are available, each covering 21 hours per week: Monday evening, Tuesday and Wednesday; Monday and Thursday evening, Friday; and Wednesday, Thursday evening, Friday.

Key responsibilities

• Deliver warm, professional front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches and digital library resources.
• Resolve general inquiries, help with printing and PC access, and keep public spaces welcoming.
• Support library administration, circulation duties and shelf maintenance.

Required profile

• Demonstrated experience in customer service, front-facing administration or public-facing library environments; previous library experience is highly regarded.
• Strong interpersonal and communication skills, with a patient and approachable attitude.
• Availability to work 100% on-site in St Kilda across the chosen shift schedule.
• Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.

Required skills

• Proficiency with standard computers and office equipment.
• Library management systems, or quick adaptability to new software.
• Strong administrative and systems skills.