Customer Service Officer

About the role

Join AMA Collision as a Customer Service Officer, the first point of contact for all customers. You will ensure a friendly environment, keep customers informed about repair progress, and support the team in delivering first‑class service.

Key responsibilities

• Greet customers on arrival and maintain a customer‑friendly environment.
• Provide updates on repair status and expected completion dates.
• Handle telephone and email correspondence with customers and insurance providers.
• Support management with inventory of parts, paint, and consumables.

Required profile

• Proven experience in a customer service role.
• Professional, personable with strong relationship‑building abilities.
• Excellent verbal and written communication skills.
• Ability to meet strict deadlines and work collaboratively.

Required skills

• Strong systems experience and competent computer abilities.

What we offer

• Stability within a national network of 140+ sites.
• Training and career growth opportunities.
• Reward and recognition programs, referral bonuses, and discounts on parts and tools.
• Uniforms provided and 24/7 free counselling for you and your family.