Customer Service & Logistics Coordinator

About the role

A recruitment consultant is advertising a temporary Customer Service & Logistics Coordinator position in Melbourne. The client is an established crop protection supplier to Australian agriculture, importing herbicides, insecticides and fungicides for distributors and resellers. The role is hands-on, about 60% logistics and 40% customer service, reporting to the Customer Service Manager and working closely with the Procurement Manager on international inbound shipments.

Key responsibilities

• Act as main contact for distributors, resellers and farmers by phone and email
• Process customer orders end to end and answer queries on availability, pricing, order status and delivery
• Handle complaints, returns and follow-ups
• Track inbound international shipments and keep stakeholders updated
• Coordinate national deliveries, including to regional and rural customers, and book transport when needed
• Help with stocktakes, inventory reconciliations and stock adjustments in NetSuite
• Prepare inventory, sales and operational reports
• Work with sales, procurement, warehouse, logistics and finance

Required profile

• 2-3+ years in B2B customer service, order processing or logistics coordination
• Experience with inbound shipments, freight forwarders or transport providers
• Knowledge of freight and delivery across Australia, including regional areas
• Excellent written and spoken English and confidence on the phone
• Highly regarded: experience in agriculture, agricultural chemicals, chemicals or dangerous goods

Required skills

• An ERP or order management system; NetSuite is ideal, SAP, Pronto, Dynamics or similar are fine
• Good Excel skills

The advertised salary is $70,000-$75,000 per annum. To apply, candidates use the Apply button or contact the recruiter directly.