Customer Service Executive - Conference Events (12-Month Contract)

About the role

Informa, a global business with a network of specialist brands across more than 30 countries, is looking for a Customer Service Executive for a 12-month contract. The role is based in the 24 York Street office and reports directly to the Customer Service Manager. It focuses on providing timely, accurate and professional customer service to internal and external conference customers, managing several competing priorities each day.

Key responsibilities

• Work as part of a team to meet individual, team and departmental objectives, sharing knowledge and skills
• Follow procedures and complete tasks to agreed quality standards and service levels
• Set up event information in the registration database
• Process delegate registrations, payments and cancellations accurately
• Communicate with clients by telephone or email, handling their requests and following them through to resolution
• Liaise with internal departments so the delegate registration runs smoothly before and after events

Required profile

• Excellent verbal and written communication and interpersonal skills
• Multi-tasking, prioritisation, time management and organisation skills
• Attention to detail and computer literacy, including Microsoft Office (Outlook, Word, Excel)
• Previous SAP experience preferred; previous administration experience is an advantage
• Flexibility, willingness to learn and ability to show initiative
• In-person presence in the office five days a week

What we offer

• Flexibility and trust, with a supportive, inclusive culture
• Up to four days a year to volunteer, with charity match funding
• Career development through training, mentoring and access to courses
• Annual leave plus a birthday leave day, and the option to work from almost anywhere for up to four weeks a year
• A ShareMatch scheme to become a shareholder with free matching shares
• Wellbeing support, recognition awards and the chance to work with teams worldwide