Customer Service & Data Entry Officer

About the role

The Customer Service & Data Entry Officer will be based at our Gepps Cross facility, supporting customers and handling day‑to‑day administration. This varied position is ideal for someone who enjoys interacting with people, thrives in a fast‑paced environment, and takes pride in accurate data handling.

Key responsibilities

• Manage front‑desk reception, answering phone and email enquiries.
• Greet and direct visitors and contractors.
• Enter data accurately for delivery dockets, purchase orders, and supplier invoices.
• Maintain and update internal databases and spreadsheets.
• Process customer credit and debit requests.
• Assist in generating reports and collating data.
• Provide prompt, efficient responses to client queries or concerns.

Required profile

• Proven experience in a customer service or data entry role.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and versatility.
• Ability to work independently and as part of a team.
• Organised and focused when managing multiple deadlines.
• High attention to detail and accurate data entry.
• Fluent English communication.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Pronto system (preferred but not essential)

What we offer

• Long‑established, reputable Australian owned company.
• Supportive and friendly team environment.
• Full‑time, stable working hours.
• Opportunities to learn and grow within the business.