Customer Relationship Manager – Allied Health (QLD)

About the role

LiveBig, a specialist allied health organisation delivering therapy and assessment services to people with disability, is seeking a Customer Relationship Manager to develop and maintain national referral pathways and stakeholder relationships. This full‑time permanent role can be based anywhere in South East Queensland and will support business growth while helping clients access needed services.

Key responsibilities

• Create, maintain, and enhance national participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processes.
• Establish and maintain strong relationships with key referrers, community organisations, clients, and their families/carers to promote LiveBig services.
• Represent LiveBig at meetings, community events, expos and networking opportunities.
• Support marketing and brand activities and identify opportunities for improvement or new initiatives.
• Measure success through referral growth, stakeholder engagement, customer satisfaction and sustainable referral pathways.

Required profile

• Previous experience in a customer‑facing, relationship management or business development role within an NDIS‑focused organisation.
• Knowledge and understanding of allied health services, the disability sector, the NDIS and community sector.
• High level of customer service orientation with experience in customer relationship analysis and planning.
• Demonstrated ability to generate referral opportunities, identify growth prospects and develop stakeholder partnerships.
• Existing relationships with Support Coordinators, Plan Managers, Local Area Coordinators, hospitals, community organisations or other referral partners (highly regarded).
• Ability to thrive in a fast‑paced, outcomes‑focused team environment.
• Strong communication, negotiation and interpersonal skills.
• Hold an Australian driver’s licence and own vehicle.

Required skills

What we offer

• Genuine flexibility, work/life balance, hybrid working model.
• Friendly, supportive, collaborative team culture.
• Extra paid leave: 2 “You Days”, 1 “Paws Leave”, 1 Volunteer day, plus 2 study days per year.
• Paid parental leave: up to 8 weeks for primary carers, 2 weeks for secondary carers.
• $1,000 professional development allowance.
• EAP support for mental and financial wellbeing.
• Industry‑leading onboarding, training and support from leadership team.