Customer Logistics Leader

About the role

Aurizon's Bulk Logistics Division is looking for a Customer Logistics Leader who leads a team of Customer Logistics Coordinators and acts as a key relationship partner for its customers. The role brings together customer engagement, service delivery and operational planning, turning customer needs into practical operational solutions through stakeholder management, commercial judgement and a customer-first approach.

Key responsibilities

• Lead and develop a team of Customer Logistics Coordinators, building capability in customer service, scheduling and planning.
• Act as the primary relationship and planning contact for key customers, understanding their current and future supply chain requirements.
• Partner with customers to develop logistics solutions that balance service expectations with operational capability, network capacity and commercial outcomes.
• Coordinate service and resource plans that meet customer commitments while optimising network performance, asset utilisation and service reliability.
• Lead customer engagement on service performance, operational constraints and disruptions, with timely, proactive communication in a 24/7 environment.
• Work with commercial, operational and cross-functional teams to manage changes in demand, resourcing and major service impacts, supporting customer retention and growth.
• Manage and resolve customer enquiries, issues and escalations within agreed service levels.
• Build and maintain Power BI dashboards and reporting, using customer feedback, performance metrics and operational data to drive continuous improvement in planning, order management and communication.

Required profile

• Experience in logistics, supply chain or transport operations in a complex, 24/7 environment, including planning, scheduling and operational delivery.
• Proven ability to build strong customer and stakeholder relationships while balancing service, operational and commercial outcomes.
• Demonstrated leadership experience developing and leading high-performing teams.
• Understanding of safety management systems and WHS requirements.

Required skills

• Strong analytical and problem-solving skills, able to turn performance data into actionable insights.
• Proven Power BI skills, including building and maintaining dashboards and reports on customer, service and operational performance.

What we offer

• Development and growth opportunities, including mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.