Customer Implementation Manager

About the role

Rexel is seeking a Customer Implementation Manager to lead the rollout of major customer contracts, ensuring delivery against agreed KPIs and supporting the National Key Account team.

Key responsibilities

• Lead end‑to‑end contract implementation, translating contract documents into practical rollout plans.
• Project‑manage implementation activities and align internal and external stakeholders.
• Manage the National Customer Engagement Team and formally close out implementations.
• Support customer reporting and ensure contract KPIs such as DIFOT, cost savings and service metrics are met.

Required profile

• Strong understanding of electrical wholesale branch operations.
• Proven ability to influence stakeholders at all levels.
• Experience working on strategic contracts with major customers.
• Demonstrated project management capability and commercial experience with strategic clients.

Required skills

• MS Project
• Excel
• PowerPoint

What we offer

• Career pathways across specialties, leadership and global mobility.
• Environmental leadership recognition and a diverse, inclusive culture.
• #RexelMentoring program and KUDO$ rewards platform.
• Wellbeing support, birthday leave and a safe, supportive workplace.