Customer Experience Officer

About the role

Public Sector People is recruiting on behalf of a local government organisation for a Customer Experience Officer in Sydney, NSW. This is a 3-month contract starting immediately, paid at $45 per hour plus superannuation.

Key responsibilities

• Deliver high-quality customer service across face-to-face, telephone, email, online chat and CRM channels
• Answer enquiries accurately and direct complex ones to the right departments
• Process payments via POS systems, including daily banking and reconciliation
• Provide administrative support, keeping records, documentation and service requests accurate
• Resolve customer complaints and service requests professionally and on time
• Handle facility and venue booking requests, including payments, venue inspections and preparation coordination
• Build positive relationships with internal departments and stakeholders, and identify process improvements and customer satisfaction opportunities

Required profile

• Demonstrated experience delivering customer service face-to-face or in a call centre
• 2+ years in an administration support role within local government or a politically sensitive environment
• Strong stakeholder engagement, written and verbal communication, and problem-solving and complaint-handling skills
• Ability to prioritise competing workloads and work well in a fast-paced, team environment

Required skills

• CRM systems for managing enquiries, service requests and records
• Excellent computer skills with digital platforms and customer service systems
• Experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded