Customer Engagement Lead

About the role

The Customer Engagement Lead is a senior leadership position within Kimberly-Clark, responsible for aligning supply‑chain solutions with long‑term business growth strategies and driving measurable financial performance. This role partners with major customers, vendors, and internal teams to ensure service excellence and inventory optimisation.

Key responsibilities

• Act as the senior liaison with major customers, engaging at supply‑chain leadership levels to align solutions with growth strategies.
• Represent the company in joint business planning with customers and vendors, ensuring alignment on service, cost, and inventory priorities.
• Anticipate market shifts and customer trends, shaping forward‑looking strategies that safeguard competitiveness.
• Lead and develop the Customer Service and Vendor Replenishment Planning teams, introducing data‑driven planning practices.
• Serve as escalation point for high‑impact issues, balancing service, cost, and working capital trade‑offs.
• Own delivery of improvements in customer service, inventory optimisation, and vendor collaboration that directly affect financial results.
• Establish KPIs and governance processes to provide visibility and accountability across internal and external partners.

Required profile

• Proven ability to influence executive‑level customer and vendor stakeholders.
• Track record of delivering financial impact through supply‑chain innovation and cost reduction.
• Strong leadership experience managing multidisciplinary teams.
• Strategic mindset with capability to anticipate market trends.
• Excellent decision‑making authority beyond operational execution.

Required skills