Customer Contact Centre Consultant

About the role

Join a leading Australian bank as a Customer Contact Centre Consultant and become one of the first points of contact for customers navigating a high‑volume call centre environment. You will receive five weeks of paid classroom training in Docklands before moving into a hybrid work model.

Key responsibilities

• Assist customers with internet banking, debit and credit card enquiries, and general banking product information.
• Provide accurate information related to the bank merger and support customers through the transition.
• Handle a high volume of calls while navigating multiple internal systems and adhering to scripts and compliance standards.
• Meet service level targets and performance metrics in a fast‑paced environment.

Required profile

• Strong communication and customer‑service orientation.
• High resilience and ability to thrive under pressure.
• Quick learner who adapts to new information and processes.
• Positive, professional attitude and openness to coaching.

Required skills

• Proficient computer skills for multitasking across systems.

What we offer

• 5‑week paid classroom‑based training program.
• Ongoing coaching and support throughout the assignment.
• Hybrid working options after training and proficiency.
• Strong temp‑to‑perm opportunities for high‑performing staff.
• Valuable experience in banking and financial services.