Customer Contact Centre Consultant – Banking

About the role

This temporary, fast‑track position is part of a major banking migration programme for a leading Australian financial institution. You will join a high‑volume contact centre in Docklands, providing first‑line support to customers navigating banking and migration enquiries. The role starts on 31 August 2026 with paid training and the possibility of a permanent position.

Key responsibilities

• Handle up to 100 inbound calls per day in a busy contact centre environment.
• Provide internet banking assistance and resolve everyday banking and account enquiries.
• Address lending‑related questions and account maintenance requests.
• Assist customers with balance checks, general banking support, and migration‑related queries.

Required profile

• Strong verbal communication and customer‑service orientation.
• Resilience and ability to thrive in a fast‑paced setting.
• Positive, customer‑first mindset with professionalism in challenging conversations.
• Reliable, team‑oriented approach and willingness to learn new systems quickly.

Required skills

What we offer

• Five weeks of paid training leading to hybrid working after proficiency.
• Attractive hourly rate plus superannuation.
• Rotating roster options (Monday‑Friday, Tuesday‑Saturday, Thursday‑Sunday, Sunday‑Thursday).
• Potential transition to a permanent role within the bank.