Customer Banking Specialist Relief - Multi Channel

About the role

CommBank is looking for a Customer Banking Specialist to join its Glen Innes Multi Channel Branch. This is a full-time opportunity of 38 hours per week, Monday to Friday, 8:30am to 5:00pm. The role provides occasional support to the Armidale and Inverell branches, which involves reasonable travel. Rosters are predetermined, so availability for the roster must be confirmed before applying.

Key responsibilities

• Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel
• Build a personal connection with customers through meaningful conversation to enhance their experience
• Offer options by educating and demonstrating in-branch technology and digital banking options
• Monitor branch activity so that the branch runs effectively and efficiently and customers are satisfied

Required profile

• A proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality
• Excellent communication skills and an approachable, professional demeanour
• Ability to manage customer expectations with a professional presence
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing