Customer Banking Specialist - Liverpool

About the role

CommBank's Retail Banking Services (RBS) team serves more than 10 million personal and small business customers, and is looking for a Customer Banking Specialist for its Liverpool branch. This is a part-time position of 20 hours per week on a fixed roster covering Monday to Friday, 10:30am to 2:30pm. Rosters are predetermined, so availability on those days is required before applying.

Key responsibilities

• Have in-depth conversations with every customer about how to support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Offer options by educating and demonstrating in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes, procedures and a risk-adverse culture.

Required profile

• Proven customer service experience, ideally in financial services, retail or hospitality.
• Ability to work in a busy, commercial and driven retail environment while keeping the customer's big picture in mind.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.
• Arabic language skills are highly desirable.

Applicants may be asked to complete an online assessment and/or digital interview within 48 hours of applying. Candidates already part of the Commonwealth Bank Group must apply through Sidekick.