Community Assistant

About the role

The Community Assistant supports Greystar's property management team in Canberra by handling administrative leasing tasks, assisting with marketing outreach, and delivering excellent resident service to help achieve occupancy and retention goals.

Key responsibilities

• Perform office administration such as copying documents, filing resident files, preparing notices, and organizing rent payments.
• Assist sales and leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, and show apartments.
• Generate lease paperwork, organize lease files, and support move‑in and move‑out processes.
• Answer incoming calls, schedule prospect tours, and conduct on‑campus marketing outreach.
• Coordinate resident events, distribute communications, and act as an after‑hours liaison for emergencies.
• Respond promptly to resident concerns and forward requests to appropriate staff.

Required profile

• Strong interpersonal and written communication abilities.
• Ability to read, write, and comprehend contracts and agreements.
• Customer‑focused attitude with a proactive problem‑solving approach.

Required skills

• Excellent written communication.
• Basic administrative and filing skills.