Commercial Manager

About the role

TPG Telecom is seeking a Commercial Manager to join its Customer Lifecycle Management team. You will turn data into actionable insights, help reduce churn, protect revenue and grow customer lifetime value across Australia.

Key responsibilities

• Monitor product churn, market conditions and patterns that influence service disconnections.
• Analyse trends and opportunities to impact key metrics such as churn, upgrades and revenue.
• Report on retention metrics and evaluate the effectiveness of retention strategies.
• Support budgeting, forecasting and financial modelling for commercial initiatives.
• Collaborate with Product, Finance and Channel teams to prioritise and present retention programmes.
• Identify data‑driven experiments, evaluate ROI and scale successful initiatives.
• Develop business cases and commercial analysis for growth projects.
• Assist with ad‑hoc projects and ensure compliance with company policies.

Required profile

• Degree in commerce, business, economics or a related field.
• 3+ years of experience working with data and commercial analysis.
• Strong commercial acumen and analytical mindset.
• Excellent stakeholder management and communication skills.
• Experience working in an Agile environment is a plus.

Required skills

• Advanced Excel.
• SQL.
• Power BI.
• Jira.
• Confluence.

What we offer

• Flexible hybrid working (home and office).
• Access to a ‘Stay Connected Mobile’ plan.