Clinical Receptionist

About the role

Chris O'Brien Lifehouse, a comprehensive cancer centre in NSW, is looking for a Clinical Receptionist to manage front-line services for patients, families and visitors. The role focuses on triaging enquiries and ensuring smooth operation through the main reception and entryway.

Key responsibilities

• Report on and act on patient customer service.
• Protect the confidentiality of patient clinical records while allowing appropriate clinical workforce access to patient information.
• Use effective questioning and a consultative approach to understand the needs of internal and external customers and solve problems flexibly.
• Determine patient requirements and deliver services at a high standard, in a responsive and timely manner.
• Contribute to and promote a respectful, collaborative team environment.

Required profile

• Knowledge of hospital billing and receipting procedures, including inpatient, non-inpatient and Medicare-ineligible accounts, with experience in private hospitals.
• Proven experience with hospital patient billing systems, health fund contracts, member eligibility checks and accurate patient account processing.
• Debt collection, financial administration and strong attention to detail.
• Excellent communication, telephone manner and teamwork.
• Organised, proactive, with good time management and decision-making skills.

Required skills

• Proficiency in word processing, spreadsheets and database software.

What we offer

• Access to an Employee Assistance Program (EAP).
• Parental leave available after 40 weeks of continuous employment.
• A learning organisation with e-learning and career development opportunities.