Clinic Receptionist

About the role

Wurli-Wurlinjang Health Service is an Aboriginal Community Controlled Organisation delivering primary and clinical health care to Aboriginal people in Katherine and surrounding communities. It operates several clinics including an acute and general care clinic, a chronic disease clinic, a women and children's health clinic and a men's health clinic. The clinic receptionist supports the smooth running of the allocated clinic by providing reception and administration support to patients, clinical staff and related service staff, in a caring, respectful and supportive way.

Key responsibilities

• Be the first point of contact for clients, greet them, check them in, record appointments and advise of delays
• Answer telephone calls promptly and manage incoming and outgoing mail, email and faxes
• Arrange and check patient arrival lists, and prepare lists of patients to be seen by specialists and allied health clinicians
• Maintain documentation, records management and the health information database according to data entry standards
• Liaise with the patient services team, external agencies such as pathology and specialists, and with clinic health practitioners on paperwork and follow-up
• Receive and deliver messages, assist clinic coordinators and clinical staff with administration, and help maintain accurate client details
• Ensure Medicare requirements are met and collect client feedback
• Manage client behaviour in line with safety and duty of care, and maintain confidentiality of client information
• Order stationery supplies, collect data from Communicare to prepare reports, and promote access to Wurli services in culturally appropriate ways
• Attend daily briefings, weekly and monthly meetings, and report accidents, incidents and hazards

Required profile

• Certificate III in Health Administration or Certificate III in Business Administration (medical)
• National Police Records Check and Working with Children's Clearance
• Current Northern Territory driver's licence

To apply, candidates can submit an application online or email the employer's human resources team; enquiries are handled by the HR team.