Client Success and Marketing Coordinator (Part-Time)

About the role

A part-time Client Success and Marketing Coordinator is needed to support client relationships, track content performance, assist with business development and keep the business running smoothly. The role works in Australian Eastern Standard Time and runs 10-15 hours per week, with the possibility of more hours as the business grows. The ideal candidate is highly organised, confident with clients and interested in digital marketing, social media analytics and business growth.

Key responsibilities

• Manage daily email correspondence and client enquiries, send monthly check-in emails and follow up on proposals, contracts and invoices
• Coordinate filming schedules, meetings and content production timelines
• Monitor social media content performance (reels, video campaigns) and track views, reach, engagement, shares, saves, follower growth and audience interaction
• Prepare monthly performance reports, analyse trends and help create case studies
• Support LinkedIn outreach, lead generation and prospect databases
• Help develop monthly content strategies, maintain content calendars and contribute campaign ideas
• Prepare proposals, briefs and presentations, keep client records and databases accurate, and assist with invoices, contracts and basic bookkeeping
• Monitor project deadlines and suggest improvements to workflows

Required profile

• Excellent written and verbal communication, organisation and attention to detail
• Confident with clients and able to work independently
• Professional, friendly and customer-focused approach
• Experience with social media platforms, analytics reporting, CRM or project management tools is desirable but not essential

Required skills

• Microsoft Office and/or Google Workspace
• Desirable: social media analytics, CRM systems, content scheduling platforms, digital marketing and lead generation knowledge