Client Service Liaison | Phlebotomist

About the role

Executive Health Solutions, a provider of corporate health programs across Australia, is hiring a Client Service Liaison and Pathology Collector for its VIP Health Assessment Clinic on Collins Street, Melbourne. This is a part-time, on-site role working with corporate executive clients and clinical teams in a fast-paced environment.

Key responsibilities

• Perform phlebotomy with precision and care.
• Label and dispatch specimens efficiently.
• Maintain pathology stock.
• Coordinate and book appointments for corporate and private clients, meeting KPIs, booking targets and contracted program inclusions.
• Handle general office administration, including invoicing and record keeping.
• Answer phone calls and emails and respond to client inquiries warmly.
• Act as a liaison between clients, doctors and other healthcare professionals.
• Organise and manage the filing and screening of medical records.
• Monitor and facilitate the timely completion of client medical reports.
• Support the manager with various tasks as needed.

Required profile

• 2-5 years of proven experience in pathology collection.
• Part-time availability to work 3 days per week, 8:30am to 4:45pm on weekdays (days negotiable).
• Prior office experience, ideally in a professional setting.
• Strong communication skills, meticulous attention to detail and a proactive attitude.
• Ability to handle multiple tasks efficiently in a busy environment and immaculate personal presentation.

What we offer

• Training and ongoing support from the management team.
• Bonus payments when KPIs are met.
• An annual educational allowance.
• Opportunities to grow and move into other roles.
• Regular social events and a positive workplace atmosphere.