Client Service Coordinator (Rostering/Scheduling) – Disability Services

About the role

This Client Service Coordinator (CSC) role keeps disability care services running smoothly by coordinating staff schedules, allocating shifts and ensuring clients receive the right care at the right time. It supports clients, their families and employees. The position is hybrid: three days in the Hawthorn office and two days working from home.

Key responsibilities

• Manage the staff rostering for the Disability Client Portfolio and allocate shifts while matching carers and clients to high quality.
• Resolve scheduling conflicts with excellent customer service.
• Act as main point of contact for clients, families and carers, answering questions and giving accurate, timely information.
• Work with care teams, management and families to ensure smooth service delivery.
• Help with administrative tasks related to rostering and client services.

Required profile

• Experience coordinating schedules or managing staff allocations in a care or service-based environment.
• Knowledge of disability services and client support activities.
• Clearances or willingness to obtain them at own expense: Working with Children Check, National Criminal History Check and NDIS Worker Screening Check.

Required skills

• Strong organisational and time-management skills; able to prioritise multiple requests.
• Microsoft Office proficiency and comfort learning new systems, including the scheduling system The Lookout Way.