Client Service and Administration Officer (APS4/5)

About the role

The Department of Foreign Affairs and Trade (DFAT) is recruiting a Client Service and Administration Officer (APS4/5) through a labour hire provider, HorizonOne. The role sits in a corporate services function and provides high-quality client service and administrative support, including handling enquiries, processing applications and maintaining accurate records. It is based in Barton, ACT, with no work-from-home option.

Key responsibilities

• Act as a primary point of contact for clients by phone, email and in person, responding to enquiries and de-escalating concerns
• Give timely, accurate advice to clients in line with policies, procedures and service standards
• Receive, review and process applications, ensuring information is complete and accurate
• Maintain accurate client records and update internal systems
• Liaise with internal and external stakeholders to start, monitor and finish administrative processes
• Support processes involving external service providers and other government agencies
• Process sensitive external checks in line with requirements and procedures

Required profile

• An experienced APS administrator, ideally with previous work in personnel security and vetting
• A current NV1 security clearance is mandatory; knowledge of security clearance vetting processes is highly desirable
• Experience with administrative tasks, application processing and handling high volumes of client enquiries
• Certificate III or IV in Government (not essential)
• Valid driver's licence (desirable)

Required skills

• Knowledge of the Australian Government Protective Security Policy Framework
• Experience processing applications and managing many client enquiries

What we offer

• Salary of $50-$65 per hour plus 12% superannuation
• Long-term, 12-month labour hire contract, full-time, with a possible 12-month extension

To apply, use the online application link provided in the advert. For a confidential discussion about the role, contact the recruiter named in the advert.