Casual Student Success Coach (Expressions of Interest)

About the role

The College, a not-for-profit entity of Western Sydney University, is looking for motivated people with strong interpersonal, coaching and mentoring skills to support students in modular learning. This is a casual, ad hoc opportunity working with the Student Success team to help students stay engaged, build confidence and succeed. Work is offered on an ad hoc, relief basis across Bankstown City, Campbelltown, Kingswood, Liverpool City and Parramatta City campuses, with hours depending on operational needs.

Key responsibilities

• Provide tailored one-on-one and group coaching combining pastoral care, academic support and career guidance.
• Help students navigate challenges, recognise achievements and stay engaged in their studies.
• Monitor student progress and contribute to retention and engagement strategies.
• Support the Student Success Framework and initiatives that build belonging, inclusion and connection.
• Support students from diverse and underrepresented backgrounds and promote equitable access to support.
• Work with academic and professional staff to resolve complex student matters and advocate for student needs.
• Use technology and systems to manage information and deliver services.

Required profile

• A relevant undergraduate qualification, or equivalent education and experience.
• Experience supporting student engagement, wellbeing or success in a tertiary setting, including programmes, workshops or resources.
• Understanding of coaching and mentoring approaches.
• Experience working with diverse and underrepresented student groups.
• Strong communication, problem-solving and collaboration skills, and flexibility to adapt to changing priorities.
• Current NSW Employee Working with Children Check (mandatory).
• Proof of Australian working rights at the time of application; no visa sponsorship available.

Candidates register an Expression of Interest through the online recruitment system; applications stay active for 12 months. Interviews are expected in the week of 9 November 2026, with an expected start in January 2027. Pay is $62.65 per hour (Casual Professional Employee Level 6).