Casual Security Officer - Government Services Site

About the role

Certis Security Australia is looking for professional Security Officers to support a high-profile government services site in Rockhampton, Queensland. It is a frontline, customer-focused role where professionalism, composure and excellent customer service are essential in keeping a safe, secure public-facing environment. The position is casual, with shifts mainly Monday to Friday during business hours, with no regular nights or weekends.

Key responsibilities

• Manage access points and keep the site safe and secure
• Monitor customer movements around the site
• Deliver exceptional customer service and assistance
• Identify and respond appropriately to security incidents
• De-escalate challenging situations calmly and professionally
• Support emergency response procedures when needed
• Carry out security checks and maintain site compliance
• Complete incident reports and daily activity records
• Build positive relationships with staff, customers and the public

Required profile

• Previous experience in customer service, security or a public-facing role
• Current QLD Security Licence (unarmed and crowd control)
• Current First Aid certificate and CPR
• Unlimited working rights in Australia
• Ability to obtain and maintain a National Police Check
• Strong communication, conflict management and reporting skills, attention to detail and reliability

What we offer

• Flexible casual employment on a Monday to Friday day roster
• Career development through the High Potential Development Program
• Employee benefits including retail discounts and wellbeing support (EAP)

After applying, candidates complete a virtual interview before being considered by hiring managers.