Cargo Duty Manager

About the role

Swissport, a global leader in ground handling, cargo handling and passenger services, is looking for a Cargo Duty Manager in Melbourne. The role leads a team of Cargo Agents so that service delivery to airlines and their customers is safe, efficient and reliable every day. The duty manager sets objectives for their allocated shift and clients and works with peers to achieve the goals of the whole Cargo team.

Key responsibilities

• Ensure airport operations meet Swissport and regulatory standards, policies and procedures, and local and international safety and security standards.
• Manage ULDs, including airworthiness checks before loading export cargo, damaged ULD control, empty returns within 48 hours and completion of ULD forms.
• Assist with reconciliation and breakdown of import freight and cargo, and build-up of export freight.
• Maintain employee rosters, payroll data entry, employee files and absenteeism calendars.
• Ensure occupational health and safety and security programs are followed, and report and investigate accidents and incidents through the online reporting system.
• Take part in relevant committees and working groups with authorities, and carry out regular cargo warehouse and office safety and security audits.
• Promote a strong safety and work culture, and ensure regulatory compliance including SACL, bio-security, ABF and airline handling policies.
• Report hazards, near misses, incidents, accidents and dangerous occurrences to the manager and via the online safety reporting system.

Required profile

• High-level adaptability, flexibility and commitment.
• Experience consolidating and deconsolidating cargo, including dangerous goods handling.
• Current forklift licence.
• IATA Dangerous Goods Air certification (preferred).
• Valid red ASIC card, or ability to obtain one before starting work.
• Able to work morning and afternoon shifts or as directed by management.
• Only Australian or New Zealand permanent residents, or those with the right to work in Australia or New Zealand, may apply.

Required skills

• WMS (warehouse management systems) experience.
• Performance management, including corrective measures and disciplinary matters.
• Excellent communication, interpersonal and time management skills.
• Knowledge of government aviation regulations; airline administration systems experience desirable.

What we offer

• Permanent full-time position.
• Competitive remuneration and on-site employee parking.
• Career advancement opportunities.
• Annual and personal leave accrual.
• Training and ongoing support.