Business Support Officer

About the role

Protech is partnering with a large public sector infrastructure and maintenance organisation that delivers essential services to communities across the region. It is seeking Business Support Officers to join a busy team supporting operational and administrative functions. The role provides administrative support in a fast-paced environment, helping deliver business and customer services while supporting internal stakeholders and field-based teams.

Key responsibilities

• Provide administrative support to operational and technical teams
• Respond to customer enquiries by phone and email
• Maintain accurate records, databases and documentation
• Prepare reports, correspondence and business documents
• Coordinate work orders, job requests and service activities
• Monitor workflows, assist with scheduling and track tasks
• Support the preparation of quotations and service requests
• Build relationships with internal and external stakeholders
• Assist with continuous improvement initiatives and process updates

Required profile

• Previous experience in administration, business support, customer service or office support
• Experience in a large, process-driven environment is highly regarded
• Ability to manage multiple priorities and meet deadlines

Required skills

• Strong Microsoft Office skills, particularly Excel
• Excellent written and verbal communication
• Attention to detail and strong organisational ability
• Customer service and stakeholder engagement skills
• Experience with Ellipse or similar systems is advantageous

What we offer

• Competitive hourly rate plus superannuation
• Various Queensland locations and contracts available
• Opportunity to gain experience within a large public sector organisation