Business Development Representative (Sales Development)

About the role

Ericom is looking for an ambitious Business Development Representative to join its growing Sales Development team. This role goes beyond simple appointment setting, offering exposure to the full sales cycle alongside experienced Business Development Managers.

Key responsibilities

• Prospect and engage potential customers via phone, email, LinkedIn, events, and marketing campaigns.
• Identify and qualify high‑quality opportunities for the sales team.
• Build targeted prospecting campaigns aligned to industry and customer needs.
• Collaborate directly with BDMs to create and develop pipeline opportunities.
• Participate in discovery calls and customer meetings.
• Research organisations, decision‑makers, and market opportunities.
• Deliver high‑quality opportunity handovers and customer insights.
• Attend industry events, webinars, and customer engagements.
• Maintain a healthy pipeline and consistently achieve activity and SQL targets.

Required profile

• Previous experience in outbound sales, lead generation, appointment setting, telesales, SDR, or business development.
• Confidence engaging decision‑makers over the phone.
• Strong written and verbal communication skills.
• Resilient, proactive, and coachable attitude.
• Strong organisational skills and attention to detail.
• Genuine desire to build a long‑term career in sales.

Required skills

• Experience with HubSpot, Firmable, ConnectWise, or similar platforms.