Broker Support Administrator

About the role

The Broker Support Administrator will manage outstanding insurance premiums and debtor accounts for Capricorn Insurance Services, ensuring timely collections while maintaining positive member relationships.

Key responsibilities

• Monitor aged debt, contact members by phone and email, and secure payment commitments.
• Issue debtor correspondence, maintain accurate collection records, and provide weekly updates on 30, 60 and 90‑day debtors.
• Negotiate and document payment arrangements, investigate billing discrepancies, and assist with invoice reconciliation.
• Process and monitor premium funding documentation and escalate high‑risk debtors.

Required profile

• Experience in debtor collections, accounts receivable, credit control or account administration.
• Strong telephone communication, negotiation and customer service skills.
• Excellent attention to detail, organisation and ability to meet deadlines.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.

Required skills

• Outlook
• Excel
• Insight (or similar insurance platform)
• OfficeTech, Sunrise, SCTP (or similar business platforms)

What we offer

• Hybrid work model with flexibility to work from home and office.
• 14 weeks inclusive paid parental leave for eligible team members.
• Two additional days of paid leave for personal moments.
• Wellbeing, fitness and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training and study assistance.
• Additional benefits such as purchased leave, salary continuance insurance, social club and novated leasing.