Broker Development Associate

About the role

Zurich, a global insurer and one of Forbes' World's Best Employers and Fortune's World's Most Admired Companies, is hiring a Broker Development Associate in Perth. This is a fast-paced, entry-level role within the broker support team, open to people starting or restarting their career in insurance or the corporate world, even with no prior insurance or underwriting experience. You will handle a high volume of calls, manage a busy queue and help brokers with their enquiries.

Key responsibilities

• Provide friendly, professional phone support to brokers and customers.
• Build strong relationships with brokers and partners, becoming a trusted point of contact.
• Learn and use Zurich's digital platforms to make processes simple and efficient for customers.
• Manage your own queue of tasks, working independently with the support of your team.
• Collaborate with colleagues across different teams to deliver good customer outcomes.
• Share feedback and ideas to help improve products and services.

Required profile

• Experience in customer service, retail, hospitality, call centres, recruitment, sales or similar roles.
• Strong communication skills and a friendly, professional phone manner.
• A positive, proactive attitude and the confidence to work independently in a fast-paced environment.
• High attention to detail and the ability to manage multiple tasks at once.
• Willingness to learn new systems and embrace digital technology.

What we offer

• 5 weeks of annual leave for permanent staff and 15 days of personal/carer's leave, plus Family Care parental leave.
• Hybrid working: 3 days in the office and 2 days from home per week for full-time employees.
• AUD$500 wellbeing payment per year and an AUD$295 new starter e-voucher for a work-from-home setup.
• Award-winning training programs and global mobility opportunities across more than 200 countries.