Broker Assistant - Part Time Hybrid

About the role

East West Group is looking for a part-time Broker Assistant in Coopers Plains, working on a hybrid basis. You will work closely with a pool of SME brokers, providing end-to-end administrative, operational and client service support so that portfolios are managed efficiently and clients receive excellent service. The role suits someone who enjoys variety and responsibility and wants a part-time option.

Key responsibilities

• Manage policy administration, including endorsements, cancellations, renewals, new business processing, market reviews and report preparation
• Handle incoming calls and client enquiries professionally and efficiently
• Liaise with insurers, clients and internal stakeholders to get timely outcomes
• Assist with new business opportunities and help convert enquiries
• Support compliance, documentation and regulatory requirements
• Maintain accurate records across broking platforms and internal systems
• Help with reporting, workflow coordination and general broker support

Required profile

• Minimum 2 years' experience supporting SME insurance portfolios
• Minimum Tier 2 qualification (Tier 1 highly regarded)
• Strong understanding of insurance principles and their practical application
• Understanding of compliance requirements within insurance broking

Required skills

• Experience with insurance platforms such as Insight, SCTP and/or Sunrise is preferred