Beauty Therapist - Retail Spa, Chatswood

About the role

A retail spa team in Chatswood is looking for a passionate and professional Beauty Therapist. You will deliver the brand's signature facials and spa treatments, advise clients on their skin needs and create experiences that reflect the brand's wellness philosophy, while helping drive client loyalty, product sales and retail performance.

Key responsibilities

• Welcome clients and guide them through the brand's customer journey, then conduct skin analyses and expert consultations
• Educate clients on the brand's natural ingredients, rituals and wellness story, and recommend personalised treatments and homecare plans
• Build relationships and encourage rebooking and customer loyalty
• Deliver signature facial treatments and protocols to a high standard, keeping treatment areas clean, hygienic and well presented
• Manage pre- and post-treatment protocols, including consultation forms and follow-ups
• Meet treatment and retail sales targets, promote the brand's Insiders programme, seasonal campaigns and in-store promotions
• Contribute to a positive team environment, uphold the brand's values and service excellence, and work with team members and leadership
• Assist with appointment bookings (Timely system), POS and reporting, support gift wrapping, stock replenishment and store presentation, and take part in store-wide initiatives and events