Team Leader - Domestic Violence Crisis Line

About the role

Women's Safety Services SA (WSSSA) is a specialist service provider supporting women and children experiencing domestic and family violence. It is seeking an experienced Team Leader to lead its Domestic Violence Crisis Line (DVCL), providing day-to-day leadership and operational oversight of a team of specialist practitioners delivering telephone-based crisis intervention, risk assessment, safety planning and referral services. The role reports to the Program Manager, Domestic Violence Crisis Line.

Key responsibilities

• Provide leadership, coaching and professional support to a team of Domestic and Family Violence Specialists
• Support a high-quality, trauma-informed and client-centred service delivery
• Contribute to workforce development, reflective practice and continuous improvement
• Monitor service demand, operational requirements and emerging risks
• Build collaborative relationships with internal and external stakeholders
• Maintain a strong focus on safety, quality and best-practice responses to domestic and family violence

Required profile

• Degree in Social Work or a related discipline, or working towards it with commensurate experience
• Significant experience in crisis intervention, telephone counselling, case management or related practice in a complex service environment
• Demonstrated leadership, supervision and team development experience
• Current driver's licence and eligibility for a DHS Working With Children Check and National Police Clearance

Required skills

• Strong knowledge of risk assessment, safety planning and domestic and family violence dynamics
• Understanding of trauma-informed and strengths-based practice
• Communication, decision-making and stakeholder engagement skills
• Able to manage competing priorities in a fast-paced operational environment

What we offer

• Remuneration of $115,300 plus superannuation under the Social, Community, Home Care & Disability Award Level 6
• Salary packaging benefits of up to $15,900 tax free per year
• Six paid wellbeing days and six weeks paid parental leave
• Paid domestic and family violence leave and First Nations ceremonial and cultural leave
• Professional development and career progression opportunities
• Employee Assistance Program and a supportive, women-led workplace

The position is full-time, working across a negotiated roster including days, afternoons and weekends during service hours of 8.00am to 10.00pm, with on-call roster participation as required. Applications close on 13 November 2026 and include a resume and cover letter.