Banking Consultant – Retail Banking (Maryborough & Ararat)

About the role

ANZ is seeking a Banking Consultant to join its Retail Banking team in Maryborough, with travel to the Ararat branch. This fixed‑term, 12‑month position is full‑time and focuses on delivering a seamless, end‑to‑end banking experience for customers.

Key responsibilities

• Provide customers with a smooth branch experience, handling transactions and conducting needs‑based conversations.
• Educate customers on digital banking solutions and promote the use of ANZ’s technology channels.
• Act as a role model and peer coach within the branch team to elevate service standards.
• Support bank programs and initiatives that drive customer engagement and advocacy.
• Maintain a strong “know your customer” approach from a risk perspective.
• Ensure compliance with ANZ policies, procedures, and regulatory requirements.

Required profile

• Exceptional customer focus with a retail banking background preferred.
• Ability to build trusted relationships and deliver high‑quality service.
• Willingness to travel between Maryborough and Ararat branches as needed.
• Commitment to a 12‑month fixed‑term contract and full‑time schedule (40 hours/week).

Required skills

What we offer

• Fixed‑term 12‑month contract with full‑time hours.
• Opportunities for professional development within a leading Australian bank.
• Supportive team environment and access to digital banking tools.