Banking Consultant - Regional Victoria North East

About the role

ANZ is recruiting Banking Consultants for its Retail Banking division in Regional Victoria - North East, based mainly in branches in Wangaratta. The consultant helps customers meet their end-to-end financial needs and goals through transaction activities, needs-based conversations and education on financial solutions, including digital ones. The role is part of a collaborative team and acts as a role model and peer coach, and may involve rostered Saturday shifts.

Key responsibilities

• Complete customer transactions and hold in-depth needs-based conversations within the consultant's accreditation level
• Contribute to higher customer engagement and advocacy and create real customer value
• Support bank programs and initiatives
• Know your customer from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Required profile

• Ideally retail experience; customer focus is essential
• Experience as a user and promoter of technology, with working knowledge of digital channels
• Ability to multi-task and adapt to change and ambiguity
• Willingness to work in a collaborative team
• Sound understanding of compliance
• Excellent communication and interpersonal skills

The role is open to casual, part-time and full-time positions, and ANZ will help candidates find the right location. Applications are made through the ANZ careers site using reference number 127449.