Associate Support Analyst – Level 3 Support

About the role

Join Anaplan’s global Level 3 Support team to resolve the most complex technical issues faced by Fortune‑50 customers. You will work closely with Engineering, Product, Operations and Customer Success to troubleshoot and investigate system‑level challenges.

Key responsibilities

• Investigate and diagnose complex technical issues raised through support tickets.
• Build deep product knowledge across Anaplan’s platform and tools, including Grafana.
• Collaborate with cross‑functional teams to guide customers through technical solutions and raise product bugs.
• Lead release reviews, onboard new product features to global support teams and document investigations.
• Provide 24/7 emergency support for critical issues via an on‑call rota and work adjusted schedules for global coverage.

Required profile

• Graduate or early‑career professional with experience in data analysis (Excel or similar).
• Degree in Mathematics, Physics, Electronic Engineering, Computer Science or related technical discipline.
• Fluent or professional proficiency in English and strong analytical, detail‑oriented mindset.
• Ability to thrive under time constraints in a fast‑paced environment and communicate technical information clearly.

Required skills

• Excel (or comparable data‑analysis tools).
• Familiarity with monitoring tools such as Grafana (or willingness to learn).